Process

Without a solid process, nothing can work efficiently in an organisation

It is even more important that your business processes are reflected inside your system.

In this area, some of the main elements we look at are:

• How well defined are the processes?
• Are they supported by the system as well as they could be?
• What processes are outside of the system and how are they controlled?
• How are exceptions to the process identified and handled?
• Is it obvious to the players in the process who does what?
• Is there an audit trail and continual improvement built in?

By dealing with these matters and others under this heading, we can make sure that your processes are sound and fully supported, controlled and monitored by your systems.

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Information

You can't run a business without information

But it isn't enough just to capture it - it has to be used effectively.

Key areas we look at here are:

• What information is being captured and by whom?
• Is it being used as effectively as it could be?
• Is there more that could be captured and used to competitive advantage?
• What insights does detailed analysis of the information in the business provide?
• Is the information shared across other systems and processes in the most efficient way?

By dealing with these problems and more in this area, we can ensure that your information is being used to best effect in your organisation.

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People

Your technology simply won't deliver

If the people that are supposed to benefit from it find they can't use it effectively. This includes directors, managers, staff, customers, suppliers and partners.

Some of the main factors we consider in this area are:

• Do your users understand the system?
• Do they like it?
• Is it simple and intuitive to use?
• Can they see the value in it?
• Does it do what they need it to do?
• Does it help them do their job?
• Are they using in the best way?

By addressing these issues and more in this area, we can ensure that the people using your systems get the most out of them.

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